faulty marlin screen, now 3 months and still unable to use my printer.

[Siobhan]

bought the direct drive one belt printer before Xmas. screen was faulty. Was sent a replacement with no installation instructions or follow up. Have had no responses from the "support hub" on this as l do not want void warranty. On top of this my extruder is oozing big time. As it came semi built, l have only tried tightening the nozzle. I can find nothing online for this generic direct extruder re cleaning etc
Im certainly no newby, have 6 CR printers, 2 direct drives and the CR30 which runs a dream since l did the RepKord updates. As l live in Australia, its tricky to call with time difference. If support reads this can you please respond to my emails.

 

[Damabiah]

Did you receive a reply by mail?

 

[shonk]

Did you receive a reply by mail?

this week, after contacting sales, and asked them to pass on. back on talking to Marcus, who is trying his best. however the replacement marlin screen l swapped for is also on, but blank. Very frustrated, close to returning.

 

[Marcus C.]

this week, after contacting sales, and asked them to pass on. back on talking to Marcus, who is trying his best. however the replacement marlin screen l swapped for is also on, but blank. Very frustrated, close to returning.

Have you tried to turn the cable 180°? Sometimes this is the problem with the screens.

 

[Siobhan]

thanks for suggestion, tried, no luck. Also uploaded latest marlin direct drive firmware update... i unknowingly bought the last of the one series. l wonder if l would have had better luck with the pro. I also have a cr30 which l have upgraded with all the repkord steppers etc. runs a dream.

 

[shonk]

Have you tried to turn the cable 180°? Sometimes this is the problem with the screens.

thanks for suggestion, tried, no luck. Also uploaded latest marlin direct drive firmware update... i unknowingly bought the last of the one series. l wonder if l would have had better luck with the pro. I also have a cr30 which l have upgraded with all the repkord steppers etc. runs a dream.